How long will it take to receive my order?

It usually takes about 5 business days to receive your order.  Hand-made items may take longer, these items will have a note in the description.

What if I receive my order and it's damaged?

If an item is damaged through shipping, we will gladly replace it provided you furnish us with information from the carrier documenting the damage. Simply send back the damaged merchandise, along with the documentation from the carrier and we will send you the same merchandise back at no extra charge as quickly as possible. See our Return Policy.

What payment methods do you accept?

We accept VISA, MASTERCARD, AND PAYPAL as payment options on our web site. Please contact us if you have any other questions regarding payment.

What is your return policy

click here for return policy.

What shipping method do you use?

All orders will be shipped using FED EX, unless alternate shipping is specified.  Occasionally, if necessary, USPS may be used.

How do I fit my dog for a collar?

We use true neck size to determine collar size. When ordering a collar,
choose the size that includes your dog's neck size. For example, if your dog has a 17" neck,
order a size 16"-18".

Measurement Instructions:

•  A measurement made in the middle of the neck, with the tape neither taut nor slack, will result in a true neck measurement. 
• If the dog cannot breathe and is turning red like a cherry tomato, chances are you are measuring too high on the neck, and too snugly.  This can throw off the measurement in the "too small" direction
• Do not think you are doing your dog any favors by allowing for two fingers "breathing room", or measuring just above the shoulder blades.  This is simply a recipe for slipping the collar in a time of crisis.

How do I know what size pet crate to get?

For proper sizing, determine your dogs potential FULL GROWN ADULT size, then choose a pet crate that will be 4" inches taller than the top of your dogs head and 4" inches longer than your dog from nose to tail.

How do I know what size exercise kennel to get?

Sizing Rule of Thumb: Choose a pen that is at least 4" inches taller than the top of your dogs head.